Ressources
Customer Journey
The anonymous path pattern between entrances, zones, products, service areas, queues, and exits.
Pourquoi c'est important
Journey patterns show where flow, layout, signage, and coverage need attention.
Erreurs fréquentes
- Using identity labels
- Treating paths as surveillance footage
Exemples par secteur
- Entrance-to-anchor movement
- Service-to-sales path
- Display-to-entry path