リソース
Customer Journey
The anonymous path pattern between entrances, zones, products, service areas, queues, and exits.
重要な理由
Journey patterns show where flow, layout, signage, and coverage need attention.
よくある間違い
- Using identity labels
- Treating paths as surveillance footage
業界別の例
- Entrance-to-anchor movement
- Service-to-sales path
- Display-to-entry path