Ресурсы
Customer Journey
The anonymous path pattern between entrances, zones, products, service areas, queues, and exits.
Почему это важно
Journey patterns show where flow, layout, signage, and coverage need attention.
Частые ошибки
- Using identity labels
- Treating paths as surveillance footage
Примеры по отраслям
- Entrance-to-anchor movement
- Service-to-sales path
- Display-to-entry path