Recursos
Customer Journey
The anonymous path pattern between entrances, zones, products, service areas, queues, and exits.
Por qué importa
Journey patterns show where flow, layout, signage, and coverage need attention.
Errores comunes
- Using identity labels
- Treating paths as surveillance footage
Ejemplos por sector
- Entrance-to-anchor movement
- Service-to-sales path
- Display-to-entry path