Ressourcen
Customer Journey
The anonymous path pattern between entrances, zones, products, service areas, queues, and exits.
Warum es wichtig ist
Journey patterns show where flow, layout, signage, and coverage need attention.
Häufige Fehler
- Using identity labels
- Treating paths as surveillance footage
Branchenbeispiele
- Entrance-to-anchor movement
- Service-to-sales path
- Display-to-entry path