Resources
Operational Friction Signals
Signals showing where physical operations create repeated motion, avoidable service loops, infrastructure pressure, or blocked handoff flow.
Why it matters
Operational friction often appears as repeated motion, unnecessary lift/elevator demand, avoidable dispatch, or blocked service flow.
Common mistakes
- Leading with undefined jargon
- Blaming employees instead of reviewing patterns
Industry examples
- Unnecessary lift/elevator demand
- Repeated cleaning/security response loop
- Blocked handoff zone